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Accountability Agreement

At Heart of Glass, we believe in treating everyone with fairness and respect. We want to make sure everyone feels included and valued.

This is our promise about fairness and helping people who work with us feel supported and safe. This promise is for everyone in the Heart of Glass team and anyone working on our projects, including artists, organisations and funders. We share this with everyone we work with.

We promise to stand against all types of discrimination. Discrimination means treating people unfairly and differently from others.

It is against the law to discriminate against anyone because of:

  • age

  • gender reassignment

  • being married or in a civil partnership

  • being pregnant or on maternity leave

  • disability

  • race including colour, nationality, ethnic or national origin

  • religion or belief

  • sex

  • sexual orientation

These are called ‘protected characteristics’. Other forms of discrimination do exist, for example socio economic and class related discrimination.

Respecting one another

If someone behaves in a way that's not respectful, we'll talk about it. In serious cases, we might need to stop working together.

Here are some things we can do together:

  • Notice our privilege and how this impacts on other people (privilege means having special rights or advantages that other people do not have)

  • Respect everyone’s boundaries (boundaries mean the limits of what we are comfortable with doing or saying). Everyone’s boundaries are different. For example you might not feel comfortable getting a hug from someone you work with, or talking about your home life in the office

  • Try to speak up if we notice that somebody does or says something that doesn’t feel right

  • Try not to make assumptions about others (assumptions are making guesses about someone based on how they look, talk or act, for example)

  • Listen to what others have to say (and wait for someone to finish what they have to say before you respond)

Remember, we're all learning and growing. If someone does or says something that isn't quite right, we can all use it as a chance to learn and do better next time.

Contacting us

If you have concerns or worries, we're here to help. Heart of Glass operates within a set of policies that we can use to guide us, like:

  • Whistleblowing Policy (for reporting concerns)

  • Grievance Policy (for sharing complaints)

  • Harassment and Bullying Policy (for stopping bad behaviour)


Let us know if you would like to see copies of these documents. If you need to talk to someone, you can reach out to your Heart of Glass project manager, speak to one of the named people below, or get in touch via our contact form.

Other ways to reach out

If you wish to remain anonymous, you can contact us without giving your name. You can find email providers to help with this.

You can also send us a letter: Heart of Glass, ℅ Make, 47-49 Derby Road, Huyton, Liverpool L36 9UQ

We promise to get back to you quickly, usually within a week. We'll let you know we got your message within 48 hours.

Accessibility

If you need a different version of this information, please let us know. We're always working on making our projects more accessible. We're open to hearing your ideas too.


A thank you

Our Accountability Agreement was inspired by Bidston Observatory’s Values and Accountability. They're doing great work, and we're thankful for their ideas.

Thank you for reading this! If you have any thoughts or questions, please share them with us.